Frequently Asked Questions (FAQ)

Account & API Key

1. My Key is invalid / authentication failed — what now?

• Check for stray whitespace in the copied value
• Check whether the Key is expired or disabled
• Make sure your request uses the correct headers / parameters
• Confirm you're using the dedicated token group for the right tool

2. How do I check my balance and spending history?

Sign in to the console to view:

• Current balance
• Top-up history
• Spending details
• Billing statements

Site Access

Why does the site show a blank page?

This is almost always caused by an ad-blocking extension — please whitelist our domain manually.

Common ad blockers:

• AdBlock
• uBlock Origin
• AdGuard

How to fix:

1. Open the extension's settings
2. Add api.morty.live to the whitelist
3. Refresh the page
4. Try a hard refresh (Windows: Ctrl + Shift + R, macOS: Cmd + Shift + R)

Environment & Installation

npm install is slow or failing?

Try a mainland-China mirror:

# Set the Taobao mirror
npm config set registry https://registry.npmmirror.com

# Verify the setting
npm config get registry

My Node.js version is too old — what should I do?

Claude Code, CodeX, and Gemini CLI all require Node.js 18+.

How to upgrade:

• Windows: download and reinstall the latest version
• macOS: brew upgrade node
• Linux: use nvm or the NodeSource repo

My environment variables aren't taking effect?

• Windows: restart the terminal window or reboot the computer
• macOS/Linux: run source ~/.bashrc or source ~/.zshrc

Tools Usage

CC-Switch won't start?

1. Check for permission issues
2. Try running as administrator
3. See if antivirus software is blocking it
4. Re-download and install the latest version

Claude Code reports a connection failure?

Things to verify:

• Network connectivity
• API Key correctness
• Environment variables
• Available balance

CodeX and Claude Code API Keys aren't interchangeable?

Correct — different tools need different token groups:

• Claude Code: use the Claude Code token group
• CodeX: use the "codex test" token group
• Gemini CLI: use the Gemini token group

Create the matching dedicated token on the MortyCode platform.

Billing

How is billing calculated?

• Billed by actual usage
• Different models have different prices
• See the console for the detailed billing rules

What happens when my balance runs out?

• Service is paused
• Top up promptly to keep using it
• Service resumes immediately after top-up

Are refunds supported?

• Unused balance can be refunded
• Used portions are non-refundable
• Contact support for the full policy

Technical Questions

Is my code stored?

No. We don't store your code — we only forward requests and responses.

Do you support enterprise use?

Yes. Enterprise users can:

• Contact support for an enterprise plan
• Make large top-ups
• Potentially receive discounted pricing

How do I get technical support?

See the pre-sales / after-sales page for contact options.

More Questions

Hit a technical issue?

For startup failures, errors, timeouts and other technical issues, see:

👉 Troubleshooting Guide — detailed error diagnostics and fixes

Still stuck?

If the above doesn't answer your question:

• For help, email us at support@morty.live
• Visit pre-sales / after-sales to contact support